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Store Policy

Customer Care

This website is owned and operated by the Jopagu brand owned by 4DBalance. These Terms set out the terms and conditions under which you may use our website and the services we offer. By accessing or using the website of our service, you confirm that you have read, understood and agree to these Terms.


When you purchase an item, you agree that: (i) you are responsible for reading the entire list of items before committing to purchase it: (ii) entering into a legally binding contract to purchase the item when committing to purchase the item and completing the checkout payment process.


The prices we charge for our products are listed on the website. We reserve the right to change our prices for the products shown at any time and to correct price errors that may occur inadvertently. Additional information on prices are available on the payment page.


Personal data protection

4DBalance for specialized design activities (owner of Jopagu brand) may process your data for its own needs until the time when the data no longer serves its purpose, and undertakes not to pass the data to third parties, unless it is obliged to do so in accordance with applicable law. During the management of personal data, the individual has the opportunity to view, transcribe, copy, supplement, correct, block and delete personal data in the database, in accordance with applicable law.


The 4DBalance, will store the obtained data and prevent their misuse. Personal data will be used only for the purpose for which the user has given his consent. The user is also responsible for the protection of personal data in a way that ensures the security of his username and password.

Privacy & Safety

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Jopagu brand owned by 4DBalance. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Using an online store

4DBalance for specialized design activities (owner of Jopagu brand), will deliver the ordered goods to you no later than 20 working days from receipt of the order or after payment within an offline payment method. It is also possible to make an urgent order within 7 days, for which you must pre-register via the contact form, and we will try to respond within 24 hours. If the delivery time is extended, you will be notified by e-mail. If we do not currently have the ordered goods in stock, we will inform you by e-mail or telephone.


Most of our products are personalized and are made at the request of the customer. We process all your requests and send them to production as soon as possible. 4DBalance for specialized design activities (owner of Jopagu brand), does not take responsibility for possible consequences due to the use of information in the online store. 4DBalance for specialized design activities (owner of Jopagu brand) reserves the right to change the content of the Internet store at any time without prior notice and does not assume responsibility for the possible consequences of these changes.

Payment Methods

Payment Methods

- Credit / Debit Cards

- Offline Payments

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